Refund policy

Returns
We are focused on providing quality handmade (made to order) items, but handmade is not perfect and hand dyed items may have slight imperfections and vary. No dye job is ever prefect but each design will be made as closely as possible to example pictures but there may be variations.Each dyed item is pre washed and handled for dye process.
** We're all about Dye!!
All of our fabric is hand dyed with professional grade and non toxic baby safe dyes and products, ABSOLUTELY no store bought crafting quality products are ever used to ensure bold bright colors that won't fade or wash out, we use fiber reactive dyes only!
Fiber reactive dyes attach permanently to cellulose fibers using a covalent bond.
Dyed fabrics are all unique and no two are alike, dye patterns vary through yardage but the color palette remains the same.
Galaxy patterns cannot be recreated as the dye has a "mind of its own" and does it own thing which is part of the natural process of the dye as it spreads and splits. After the dyeing process the fabric is soaked repeatedly and washed to remove residual dye, this process will not fade or strip color it will simply allow excess dye to bleed out before it's shipped. Stars are added after dye process and are screen printed on the fabric, they are heat set and will hold through wear and washes as normal screen printed shirts do.
Because Fabric is hand dyed and scoured to remove excess dye during rinsing process usable length may vary as fabric is measured out prior to dye process and hot water can shrink the cellulose fibers. This is unavoidable and may shrink up to a couple inches resulting in usable width of 54"-58" and may vary on length. This is common since fabric is all dyed by hand and pre cut prior to dyeing and is not eligible for any return, refund or discount. Please be aware that all items are 100% hand made and variations may be present.

** In the case that a return may be necessary please message us on our Facebook business page, we will send you an issue form to complete.
You will be required to provide a receipt or proof of purchase in your name, failure to provide proof of purchase will result in not being able to dispute any issues with fabric or items. No refunds will be given due to buyers remorse or accidental purchase of the wrong fabric. Partial refund will be granted if fabric is shorted more than 3".
In some situations there may be no partial refund available at all due to an item being damaged, cut into or snagged not due to Manic Brush Customs error. Dirty worn items, fabric cut into, and after the 7th day after delivery.
Fabric/ Item will need to be mailed to Mailed back to Manic Brush Customs for inspection before any refund can be sent. Once in our possession we will make a decision if refund will be approved
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please do not automatically mail back items without contacting us first.
**Please Note you will be responsible for paying your own shipping cost unless error is due to Manic Brush Customs.
Manic Brush Customs is not responsible for lost mail in transit, we suggest adding extra insurance based on value of items being mailed in. We cannot guarantee any shipping time frame or mishandling of mail.
After approval and submitting proof of purchase you may mail item your items back using the address provided to you on issue form.

Additional non-returnable items:
Personalized items and custom orders made upon request are non returnable and non refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at manicbrushcustoms@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We do NOT offer Exchanges

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

** Fabric Care
All hand dyed fabric is pre washed in professional textile soap which contains do additives, perfumes or fabric softeners. Fabric and dyed items are already free of excess dyes and manufacturing residues during the dye process.

We suggest cold water wash with like colors, no bleach or color boosters. Air Dry or tumble dry at lowest setting or to your preference.
PLEASE NOTE high temp Machine drying may cause excessive shirking.

* Shipping & time frame
Dyed fabrics and clothes have a 5-7 business day shipping time frame unless Ready to ship is listed in item description. We are a small business and need time to complete order to ensure quality.